Luxe Fixture – Return & Refund Policy

At Luxe Fixture, we’re committed to providing stylish, practical, and high-quality faucets, taps, adhesive sheets, and home-improvement essentials. If something isn’t right with your order, we’ll work to resolve it fairly and transparently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within the 14-day return period
The product is unused, uninstalled, and in its original packaging
The product is in a complete and resellable condition
The product arrived damaged, defective, incomplete, or incorrect
You can provide proof of purchase

Adhesive sheets must not have been cut, peeled, applied, or otherwise altered. Faucets and taps must not show signs of installation, use, scratches, or damage.

🚫 Non-Returnable Items

Unless defective or otherwise required by applicable consumer law, we cannot accept returns for:

Products that have been used, installed, cut, peeled, applied, or altered
Products returned without their original packaging, parts, or accessories
Custom-made, personalized, or made-to-order products
Clearance or final-sale products marked as non-returnable
Products identified as non-returnable before checkout
Adhesive sheets that have been applied or cut to size
Faucets or taps showing signs of installation or use
Products damaged through misuse, improper handling, incorrect installation, unsuitable surfaces, or excessive force
Products damaged by harsh chemicals, abrasive cleaners, or improper maintenance

Your statutory consumer rights remain unaffected.

📝 How to Request a Return

To start a return, please contact our customer-support team and provide:

Your order number
Your full name and email address
The product you wish to return
A brief explanation of the issue
Clear photographs or videos of the product and packaging, where applicable
Photographs of the shipping label if the product arrived damaged or incorrect

Please do not send a product back before receiving return approval and instructions from our support team.

🔄 Return & Refund Process

1. Review and Approval

Our team will review your request and determine whether it meets the conditions of this policy.

We may request additional information, photographs, or videos to help assess the issue.

2. Return Instructions

If your return is approved, we will provide:

The appropriate return address
Packaging and shipping instructions
Any required return reference or authorization details

Return shipping costs are normally the customer’s responsibility unless:

The product is defective
The product arrived damaged
The wrong product was delivered
The order was incomplete due to our error
Applicable consumer law requires otherwise

We recommend using a trackable shipping service and retaining proof of postage. Luxe Fixture is not responsible for returned products lost or damaged during transit.

3. Return Inspection

After receiving your return, we will inspect the product and verify its condition.

Returns showing signs of installation, use, alteration, damage, missing parts, or unsuitable packaging may be rejected or may qualify for only a partial refund where legally permitted.

4. Refund Issuance

Once your return has been inspected and approved:

Your refund will be issued to the original payment method
Refund processing typically takes 5–7 business days
Additional time may be required for the refund to appear in your account, depending on your bank or payment provider

You will be notified when your refund has been processed.

📦 Exchanges and Replacements

If you receive a damaged, defective, incomplete, or incorrect product, we may offer:

A replacement product
Replacement parts
An exchange
A full or partial refund, where appropriate

The available solution will depend on the nature of the issue, product availability, and applicable consumer law.

🚚 Shipping Charges

Original shipping charges are generally non-refundable unless:

The product was damaged or defective
An incorrect product was delivered
The return resulted from an error by Luxe Fixture
A refund of shipping costs is required by applicable law

Additional delivery charges selected by the customer, such as express or priority shipping, may not be refundable.

📌 Important Notes

All returns must be requested and approved in advance
Products must be returned in their original condition
All included parts, fittings, accessories, instructions, and packaging must be returned
Products should be securely packaged to prevent damage during return shipping
Unauthorized returns may be refused or returned to the sender
Refunds cannot be issued until the returned product has been received and inspected, unless otherwise required by law
Excessive, fraudulent, abusive, or suspicious return requests may be investigated and declined where legally permitted

💬 Need Help?

If you have questions about a return, replacement, or refund, please visit our Contact Us page.

Our support team is here to help keep your Luxe Fixture shopping experience smooth, fair, and worry-free.