Luxe Fixture – Terms & Conditions

Welcome to Luxe Fixture—your destination for stylish, practical, and high-quality faucets, taps, adhesive sheets, and home-improvement essentials designed to enhance modern living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Luxe Fixture website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable law.

3. Company Information

4. Our Offer

At Luxe Fixture, we are committed to:

• Providing high-quality faucets, taps, adhesive sheets, and home-improvement products
• Offering practical and stylish solutions for kitchens, bathrooms, walls, furniture, and other interior surfaces
• Displaying accurate product descriptions and realistic product images
• Maintaining transparent pricing, including applicable taxes and shipping charges shown at checkout
• Keeping product availability information updated whenever possible

5. Order Process

Orders are confirmed after full payment has been received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Luxe Fixture reserves the right to cancel an order due to suspected fraud, pricing errors, payment issues, or product unavailability. Where applicable, the customer will receive a refund for the cancelled order.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• Products must be unused and uninstalled
• Products must be returned in their original packaging
• Products must be in a complete and resellable condition
• Adhesive sheets must not have been cut, peeled, applied, or altered
• Faucets and taps must not show signs of installation, use, scratches, or damage

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product received is defective, damaged, or incorrect.

Products must be returned in their original condition with all included parts, accessories, manuals, and packaging.

Returned products may be inspected before a refund is approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s payment provider.

Original shipping costs may be non-refundable unless required by applicable consumer law.

8. Pricing

All prices are listed in USD, unless otherwise stated on the website.

Luxe Fixture reserves the right to update prices and correct pricing or listing errors at any time.

If a pricing error affects an order that has already been placed, we may contact the customer to confirm the corrected price or cancel and refund the order.

International customers are responsible for applicable customs duties, import taxes, and other local charges.

9. Product Quality & Warranty

All products are quality-checked before shipping whenever reasonably possible.

Please note:

• Product colors may vary slightly due to lighting, photography, or screen settings
• Measurements may have minor variations
• Patterns and finishes may vary slightly between production batches
• Adhesive performance may depend on surface type, preparation, temperature, moisture, and application method
• Faucet and tap compatibility may depend on plumbing specifications, fittings, water pressure, and installation requirements

Any defect, damage, missing part, or incorrect product should be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

• Misuse, neglect, or improper handling
• Normal wear and tear
• Incorrect installation or installation by an unqualified person
• Damage caused by excessive force, unsuitable tools, or incompatible fittings
• Damage caused by harsh chemicals, abrasive cleaners, extreme heat, or improper maintenance
• Adhesive sheets applied to unsuitable, dirty, uneven, damp, or damaged surfaces
• Products that have been cut, modified, altered, or used for an unintended purpose
• Damage caused by incorrect storage or environmental conditions

Customers should review the product specifications and installation instructions before use.

10. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery may take 7–14 days, depending on the destination, product availability, and logistics conditions.

Delivery estimates are not guaranteed. Delays may occur due to customs procedures, shipping carriers, weather conditions, public holidays, supply-chain disruptions, or high order volumes.

Customers are responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer.

If delivery fails or an order is confirmed as lost, Luxe Fixture may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit or debit cards, PayPal, and other secure payment methods displayed at checkout.

Payment information is processed through third-party payment providers and is subject to their respective terms and privacy policies.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report damaged, defective, missing, or incorrect products within 7 days of receiving your order.

To help us investigate, you may be asked to provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product, packaging, and shipping label

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

• Replacement
• Refund
• Store credit, where applicable

The available solution will depend on the circumstances and applicable consumer-protection laws.

13. Installation and Product Use

Customers are responsible for checking product dimensions, specifications, compatibility, and suitability before ordering or installation.

Faucets, taps, and related fixtures should be installed according to the supplied instructions and any applicable plumbing or building requirements. Professional installation is recommended where necessary.

Before applying adhesive sheets, customers should test a small, inconspicuous area and ensure the surface is clean, dry, smooth, and suitable for adhesive application.

Luxe Fixture is not responsible for damage caused by incorrect installation, unsuitable surfaces, product modification, or failure to follow the provided instructions, except where liability cannot be excluded under applicable law.

14. Dispute Resolution

Luxe Fixture aims to resolve disputes fairly and efficiently.

Customers should first contact our support team and allow us a reasonable opportunity to investigate and resolve the matter.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another appropriate dispute-resolution service where applicable.

15. Force Majeure

Luxe Fixture is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather conditions
• Shipping carrier disruptions
• Supply-chain interruptions
• Labor strikes
• Government restrictions
• Customs delays
• Public-health emergencies
• Internet, payment-network, or technical service disruptions

16. Governing Law

These Terms are governed by applicable laws, unless mandatory local consumer-protection laws provide otherwise.

Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.

17. Changes to These Terms

Luxe Fixture reserves the right to update these Terms & Conditions when necessary.

Any updated Terms will become effective when published on our website. The Terms applicable to an order will generally be those in effect when the order was placed.